Business enterprises are one of the most affected by many restrictions raised following the pandemic. It becomes a challenging part for the business owners and administrations of different companies on how they could continue the production and operation while ensuring the safety of their employees and clients. With the complicated situation given, a lot of alternatives has made. Remote working is one of the options given, wherein they have a flexible arrangement of work that makes them do their task outside the corporate offices. This kind of set-up depends on the company itself and the work’s capability to be done at home; this could be temporary or permanent and could be done at their full-time or part-time.
The work from home set-up brings many benefits and challenges to both employers, employees and clients. One of the disadvantages is that the employer cannot monitor the employees’ performance and quality of work, unlike what they used to before the pandemic happens. With that being said, various strategies are being observed and implemented. The strategies are done to assure the quality of work despite their new environment in working.
Their ways of monitoring their employees differ on the ability and needs of their company. Telemessage assures that the supposed task of an employee is done accordingly and efficiently. Moreover, this retains the messages and also archived the crucial data. In addition, communication compliance secure that the policies of a company are still followed in every transaction made even though they are not in the office setting. It ensures the quality of work is still provided and not compromised in any situation.
Furthermore, mobile call monitoring also aims to supervise the employees’ performance and how they communicate with the clients; also, this process is possible through various methods. It could be through whisper mode, call barging, and double-listening. In addition, monitoring the calls could boost the employees’ morale and improve their performance, increase customer satisfaction, and lead to sales growth.
Communication is an integral part of any businesses; it builds the competence of the company and the trust of possible clients. To understand more about the communication compliance approach in a post-COVID world below is an infographic from TELEMESSAGE:
